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Pay your Council rates, invoices and order certificates online and securely through our new and improved electronic payment system.

Note: For users on a mobile or tablet device, click on the button to view payment and certificate options.

What you’ll need

  1. Your Customer Reference Number for rates notice payments
  2. Your Debtor Account Number and Tax Invoice Number for debtor invoices
  3. Your Payment Reference Number for other payments1
  4. An email address to apply for a certificate
  5. Credit card details (Mastercard or Visa).
1 These payments are for Fire Safety Statements (FSS) and Food, Health and Building Premises, Cooling Towers and Public Swimming Pools invoices and/or notices.

Payment method

Pay online using your credit card (Mastercard or Visa). Please note merchant fees apply.

How to pay

Use the left hand menu to perform tasks such as paying rates and invoices. Go to Online Payments then:

  1. Select the service you wish to pay
  2. Enter your details into the fields
  3. Continue to checkout or add multiple payments to your shopping cart
  4. Make a secure online payment using a Visa Card or Mastercard2.
To order Section 10.7, Section 603 and Section 735A certificates go to ‘Apply for a Certificate’ enter in the property details and an email address, then proceed to pay by credit card2 via the shopping cart.

2 Maximum limit of up to $5,000 per transaction.

How to make multiple payments

For multiple payments, navigate to the Shopping Cart with your first service item then select ‘Save Cart’. Using the left hand menu again select your next service item, navigate to the Shopping Cart and select ‘Save Cart’. Repeat until all payment types have been added to your shopping cart before proceeding to the Checkout.

Need help?

We are happy to assist you or answer any questions you may have about online payments.

Contact us by phone (02) 9952 8222 or visit us at our Customer Service Centre, 1 Pope Street, Ryde (Mon to Fri, 8.30am – 5.00pm; note second Thursday of each month hours are 10.00am – 5.00pm).

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